Frequently Asked Questions

Fully Managed IT Services – Tecnologia monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

VOIP calls are less expensive than traditional landlines. What’s more, those calls are clearer.  There is less equipment to pay for too. 

It’s easy to scale your network up or down. And you can multitask with VOIP, sending documents, images, etc., while on your call.

We have already talked about the practical advantages of VOIP for your business, but what difference will that make? 

With VOIP, your company will be able to multitask more efficiently, sound more professional to your clients, and have the flexibility to adapt its communications as and when circumstances change so that you will be ready for anything.

Every VOIP phone system needs a few basics, such as…

A high-speed internet connection.

VOIP-compatible phones and routers for landlines. 

For VOIP with a computer, you will need a laptop or desktop.  A headset is advisable but not necessary. 

And for VOIP with a smartphone, you need the right app and a Wi-Fi connection.

Business Fibre is the latest, fastest, most reliable Internet for business users (compared to the older DSL technology). It gives you more bandwidth – which is especially useful if you do most of your work in the cloud. It’s also more reliable and easily scaled as your business needs change.

FTTC broadband is a combination of the latest fibre optic cables and traditional copper ones.  The copper cables are used in the last stage of the connection, between your business premises and the local exchange. It is the most widely available kind of business fibre accessible at the moment and provides very acceptable download speeds.

FTTC is slower than FTTP or a leased line (running at about 50-100 Mbps, compared to FTTP’s 1Gbps or a leased line’s 1-10Gbps). However, it is considerably less expensive, more widely available and very reliable, so it should be suitable for most business needs.

A leased line provides your company with its own dedicated fibre optic line – no sharing with other companies. It is the fastest internet connection out there – usually over 20 times faster than the widely available FTTC broadband many businesses use. However, it is not available everywhere and is considerably more expensive than the alternatives.

To see the difference wireless technology has made to Business, we just have to think back to what it was like before companies had Wi-Fi. Companies are now more agile and efficient than before. Communication is more easily done in real-time. And we now have a more agile workforce that can work from anywhere.

There are some simple things every business can do to make its Wi-Fi more secure. This includes:

• Moving your router to a secure location (so no one can tamper with it)
• Changing the name and login details of your network
• Updating your Firmware and Software

But this is just a start. Your provider should also help you with things like Firewalls, WPA2 encryption, and so on.

All this talk of “the cloud” can be overwhelming, but you probably are using cloud services already.

If you’ve used Microsoft 365 to write a document, Adobe for design work, or even Spotify for streaming, then you have used a cloud service. And although business needs can be more complicated, they work on the same principle.

This is when a provider offers shared resources to multiple users. These services include things like servers, storage, and apps. Because you share your resources with other customers, it is sometimes called a “multi-tenant” service.

Well-known examples of public cloud hosting include Amazon Web Services, Google Cloud, and Microsoft Azure.

A business needs a website that can meet the demands of its clients and users 24/7. High-availability hosting tries to meet this need by building redundancy into a network. There are clones and backups made in case of failure, and workloads on your system are balanced to make sure no part is over-stretched.

This is when a data centre leases you a space for your servers and maintains them.  As a client, you have control over the software and the hardware. The data centre’s job is to ensure that your servers are kept secure and kept up and running.

The difficulties of working from home can be summed up in two words: flexibility and security. Employees need to be able to contact each other at any time and anywhere. And they need to do that securely.

Fortunately, services such as VOIP phones, Microsoft 365, and Teams allow your employees to do precisely that whenever they are online.

This is the latest version of Office 365. It is a subscription service that includes all the major Microsoft Office applications such as Word, Excel, and PowerPoint. It also provides access to Exchange, SharePoint, and Teams, and because it is online, it can be used on mobile devices and computers.

In July 2017, Microsoft rebranded Office 365 and launched Microsoft 365. But this was more than just a change of name. Microsoft 365 includes more than just the Office suite of apps (as mentioned before) and now has many more security and AI features such as Threat Analytics and Azure.

Microsoft Teams is a communication platform for businesses. It includes a workspace chat, video calling, file transfer, and it smoothly integrates with other apps in the Microsoft 365 suite. You can set up channels for specific topics, place calls, and even broadcast to up to 10,000 participants on its Live Events feature.

Advantages to managed IT services include:

• Lower costs
• Access to the latest security and compliance
• Efficient and reliable IT services
• Freeing up your own IT staff to work on internal projects

All in all, it is the most economical and efficient way for most businesses to keep their IT networks in peak condition.

This is how your entire IT system is managed. It covers everything, from your desktop computer to your network, and includes things like data, security, storage, and any cloud-based services you might use. 

Integrating all these different parts and making sure they serve your business goals is a complicated task and is often best left to specialists in this area.

Would you like onsite and remote support? What about regularly scheduled maintenance and automated updates for your network? Or how about monthly service reports from your own dedicated account manager?  If you said “yes” to any of these, outsourcing your IT support is probably for you.

Integrating all these different parts and making sure they serve your business goals is a complicated task and is often best left to specialists in this area.

Our network management system monitors your IT 24/7 to make sure it is running as well as possible and minimise downtime. We provide maintenance, security and device management, and other services, such as wireless management, VPNs, and structured cabling, so your business can continue doing business and not worry about IT problems.

IT projects are always complicated, and getting things wrong can spell disaster for your company. That’s why when we work on an IT project for you, we will work with you to develop a strategy, design the solution, manage the execution of the project, and continue to monitor and support your project once it’s completed.

Organisations and their IT networks have become larger and more complex. And so has their backup solutions. Unfortunately, this means that it is all too easy for backups not to be made regularly or efficiently. But a managed backup service with the correct monitoring, alerting, and reporting can save your company money, and its reputation should things go wrong.

Cyber-attacks are on the rise.  Over 50% of businesses reported an attack or breach in the last year.

But with a managed cybersecurity service, you can have the latest protection working for you 24/7 with features such as:

• Endpoint Threat Detection
• Managed Endpoint Patching
• Vulnerability Management
• Managed Antivirus and Anti-Malware

So, you can rest assured that your IT network is as safe and secure as possible.

Email is still one of the easiest ways for a cyber-criminal to attack your business. They exploit our natural curiosity and trust. That’s why we offer round-the-clock monitoring of your Microsoft 365 environment, a cloud-based antivirus, anti-spam and anti-phishing filtering system, and a backup solution in case you lose access or control during a breach.

Do your employees know how to spot a threat? Would they know what to do if they spotted one? Using the world’s largest training platform and tailoring it to your needs, we can train your staff to be more aware of those threats and even teach them how to deal with them in a controlled, simulated environment.