No matter the industry, there are a handful of support requests that crop up time and time again. They might seem small on their own, but when left unresolved, they can disrupt productivity and cause frustration across the business. Here are five of the most common issues we deal with regularly as an IT support service provider in Kent – how many sound familiar?
1. OneDrive Files Not Syncing
Whether it’s a green tick that never appears or files that just won’t upload, OneDrive syncing issues are a frequent culprit. This can lead to version conflicts, missing documents, or wasted time trying to figure out what’s actually saved where.
2. Emails Not Syncing Across Devices
A missed email can mean a missed opportunity. Sync issues between desktop, mobile, and webmail are a common problem, especially when multiple devices are involved. This often comes down to incorrect settings or overloaded mailboxes.
3. Passwords Needing to Be Reset
Forgotten passwords, expired logins, or security policy updates can all lead to users being locked out of critical systems. It’s one of the most common support requests we receive and highlights the need for secure, easy-to-manage password systems.
4. Phones Not Working Properly
From call drops to apps not connecting, phone system issues can cause real disruption to daily operations. VoIP platforms rely heavily on stable networks and correct configurations, so even small changes can have a big impact.
5. Lost or Missing Files
Whether it’s a file that was accidentally deleted, overwritten, or never saved properly, lost documents are a regular frustration for teams. With the right backup systems and version control in place, these issues can be avoided entirely.
Wether it comes to secure password management, VoIP phone troubleshooting, data loss prevention, or any other IT issues your business has, we can help – quickly. Let’s talk: https://www.thinkconnect.co.uk/contact/
